Privacy Policy

1- Welcome

Community Living Toronto (“CLTO”, the “Association”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information of individuals who visit or interact with our websites, digital platforms, online services, and affiliated digital properties (collectively, the “Sites”).

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information through the Sites and related digital services operated by or on behalf of CLTO.

By accessing or using the Sites, submitting information through the Sites, or otherwise interacting with CLTO digitally, you acknowledge that you have read and understand this Privacy Policy.

2- Scope of this Privacy Policy

This Privacy Policy applies to:

• visitors to the Sites;
• individuals who communicate with CLTO electronically;
• newsletter subscribers;
• donors and fundraising contacts;
• users of online forms, registrations, and digital tools made available through the Sites; and
• users of affiliated CLTO digital properties unless otherwise stated.

This Privacy Policy applies only to personal information collected through the Sites and related digital services. It does not replace or govern:

• internal employee privacy practices;
• clinical or service-user record management practices;
• third-party websites or platforms not operated by CLTO;
• or privacy practices governed by separate agreements, notices, or policies.

Certain programs, services, microsites, or digital platforms may be subject to additional or supplemental privacy notices or terms.

3- Collection of Information

CLTO may collect personal information and other information that is:

• provided directly by you;
• provided through your interaction with the Sites;
• provided through communications with CLTO;
• or collected automatically through website technologies.

The types of information collected may include:

• name;
• email address;
• telephone number;
• mailing address;
• organization or affiliation information;
• donation or fundraising information;
• newsletter subscription preferences;
• event registration information;
• communications submitted through forms or email;
• technical and device information;
• IP address;
• browser and operating system information;
• website usage data;
• cookies and analytics information; and
• any other information voluntarily submitted through the Sites.

Where permitted by law, CLTO may also receive information from third-party service providers, fundraising platforms, event systems, mailing list providers, or other authorized partners.

You should not submit confidential, sensitive, or personal health information through general website contact forms unless specifically requested or authorized by CLTO.

4- Use of Information

CLTO may use personal information for purposes including:

• operating and maintaining the Sites;
• responding to inquiries or requests;
• communicating with users;
• processing registrations or event participation;
• administering newsletters and mailing lists;
• supporting fundraising and donor relations activities;
• improving the functionality and performance of the Sites;
• monitoring and analyzing website usage;
• maintaining website security;
• complying with legal or regulatory obligations;
• and carrying out other purposes reasonably related to the operation of the Sites and CLTO’s activities.

CLTO may also use aggregated, anonymized, or de-identified information for operational, analytical, reporting, or improvement purposes.

5- Consent

By voluntarily providing personal information to CLTO through the Sites, you consent to the collection, use, and disclosure of that information in accordance with this Privacy Policy and applicable laws.

Where required by law, CLTO will obtain express consent before collecting, using, or disclosing personal information for specific purposes.

You may withdraw your consent to certain uses of personal information at any time, subject to legal, contractual, operational, or regulatory restrictions.

Withdrawal of consent may limit CLTO’s ability to provide certain services, communications, or digital functionality.

6- Information Sharing and Third-Party Services

CLTO may share personal information with third parties who support the operation of the Sites or assist CLTO in carrying out its activities, including:

• website hosting providers;
• analytics providers;
• cloud service providers;
• donation and fundraising platforms;
• email and communications service providers;
• event registration systems;
• e-commerce providers;
• technical support providers;
• accessibility and translation tools;
• and other service providers acting on behalf of CLTO.

These service providers are authorized to access personal information only as necessary to provide services to CLTO and are expected to maintain appropriate safeguards.

The Sites may incorporate or integrate with third-party platforms or services including, without limitation:

• Google Analytics;
• Microsoft Forms;
• Shopify;
• MailChimp;
• Blackbaud/Raiser’s Edge;
• Constant Contact;
• and other third-party tools or services used by CLTO from time to time.

These third-party platforms may collect, process, store, or manage information in accordance with their own privacy policies and terms of use. CLTO is not responsible for the privacy practices of third-party platforms or websites not operated by CLTO.

CLTO may also disclose personal information:

• where required or permitted by law;
• to respond to legal requests or regulatory requirements;
• to protect the rights, safety, property, or security of CLTO or others;
• or in connection with organizational restructuring, service transitions, or legal proceedings.

7- Analytics, Cookies and Website Technologies

The Sites may use cookies, analytics tools, and similar technologies to:

• understand how users interact with the Sites;
• improve website functionality and performance;
• monitor traffic and usage patterns;
• maintain security;
• and support operational and accessibility functions.

These technologies may collect information such as:

• IP address;
• browser type;
• device information;
• pages visited;
• referring websites;
• session duration;
• and general geographic information.

Users may adjust browser settings to refuse or limit certain cookies or tracking technologies; however, doing so may affect the functionality of portions of the Sites.

8- Communications and Mailing Lists

If you subscribe to newsletters, updates, fundraising communications, or mailing lists, CLTO may use your contact information to send electronic communications relating to:

• organizational updates;
• events;
• fundraising campaigns;
• services;
• community initiatives;
• advocacy;
• becoming or renewing membership;
• or other related matters.

Users may unsubscribe from marketing or newsletter communications at any time by:

• using unsubscribe functionality included in communications where available;
• or contacting CLTO directly.

Certain operational, transactional, legal, or service-related communications may continue where permitted or required by law.

9- Data Storage, Security and Retention

CLTO takes reasonable physical, organizational, administrative, and technical measures to help protect personal information against unauthorized access, use, disclosure, loss, theft, or alteration.

Information collected through the Sites may be stored or processed by CLTO or authorized third-party service providers in Canada or other jurisdictions permitted by applicable law.

While CLTO takes reasonable steps to safeguard information, no method of electronic transmission or storage can be guaranteed to be completely secure. Accordingly, CLTO cannot guarantee absolute security.

CLTO retains personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, to satisfy legal or regulatory requirements, or as otherwise permitted or required by law.

10- External Websites and Third-Party Platforms

The Sites may contain links to external websites, applications, platforms, or services operated by third parties.

These third-party websites and platforms are not governed by this Privacy Policy and may have different privacy practices and terms.

CLTO encourages users to review the privacy policies and terms applicable to any third-party websites or services they access.

The inclusion of links or integrations does not imply endorsement or approval by CLTO.

11- Access, Corrections and Withdrawal of Consent

Subject to applicable laws and exceptions, individuals may request:

• access to personal information held by CLTO;
• corrections to inaccurate or incomplete information;
• withdrawal of consent for certain uses of personal information;
• or information about CLTO’s privacy practices.

Requests may be submitted using the contact information provided below.

CLTO may require verification of identity before responding to requests involving personal information.

12- Information Provided on Behalf of Others

Certain services, programs, communications, or digital interactions may involve information relating to children, youth, persons supported, caregivers, substitute decision-makers, or other persons receiving support services.

If you provide personal information relating to another individual through the Sites or related digital services, you represent that you have the authority, consent, or legal authorization necessary to provide such information to CLTO and to permit CLTO to collect, use, and disclose that information in accordance with this Privacy Policy and applicable laws.

13- Accessibility

CLTO is committed to accessibility and inclusion.

We strive to make the Sites and related digital content accessible and usable for people with disabilities in accordance with applicable accessibility legislation and standards.

Users experiencing accessibility barriers or requiring accommodations relating to the Sites may contact CLTO using the contact information below.

14- Changes to this Privacy Policy

CLTO reserves the right to modify or update this Privacy Policy at any time without prior notice.

Changes will be posted on the applicable Site and the “Last revised” date will be updated accordingly.

Continued use of the Sites following any changes constitutes acknowledgment of the revised Privacy Policy.

15- Contact Us

If you have any questions, or would like to contact us, you may send an email to PrivacyOfficer@cltoronto.ca.

You may also write to us at:

Community Living Toronto
20 Spadina Rd
Toronto, ON M5R 2S7