Contact Us
Get In Touch
Downtown Office
Address:
20 Spadina Road, Toronto, Ontario, M5R 2S7
Phone Number: Corporate Services
416-968-0650
Phone Number: Information and Membership Line
647-426-3220
Phone Number: Information and Membership Line
647-426-3220
contactus@cltoronto.ca
Community Offices
Shadow Lake Centre
- 15041 Ninth Line, Whitchurch-Stouffville, ON L4A 3E4
- (905) 640-6432
Office Hours:
Community offices are open Monday to Friday, 9:00 am - 4:30 pm, excluding statutory holidays.
Please note: We are here to help navigate services for you however all applications 18 years and older must go through Developmental Services Ontario. Website: https://www.dsontario.ca/how-to-access-services, Phone: 1 855 372 3858
Feedback and complaints
Share Your Experience
We’re listening, and we welcome your feedback, positive or negative. Your voice helps us grow, reflect, and improve the services we provide.
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We are committed to being responsive and transparent when handling complaints and we encourage everyone – people we support, caregivers, and community members – to share their experiences with us.
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To provide feedback or make a complaint:
Step 1: Share Your Concern
Complete the Outline of Concerns Form at this form to describe your concern, or
Step 2: Ask for Support from Senior Staff
Contact the Community Information Line at (647) 426-3220, select #4 to leave a message on the complaint inbox.
Other Ways to Submit a Complaint
Privacy Concerns
For privacy concerns contact the CLTO Privacy Officer at Privacy0fficer@cltoronto.ca. or call
Accessibility
Information in your language
Key information about CLTO’s programs and services are available in the following languages.
Spanish
Italian
Portuguese
Tamil
Somali
Complain Handling
Our Guiding Principles
Actions taken to resolve concerns or complaints will follow these Guiding Principles:
Timely
Complaints are reviewed as soon as possible and resolved without unnecessary delay.
Confidential
Complaints are handled privately, and personal information is protected.
Fair
All complaints are reviewed respectfully and objectively, without taking sides.
Choice
If someone is not satisfied with how their concern is handled, they may speak with another person.
Transparent
People are told how decisions are made and the reasons behind them.
Improving
Complaints help us improve our services, policies, and practices.
Drives Improvement
Complaints are used to improve services, policies, and procedures for everyone at CLTO.