Community Living Toronto
20 Spadina Road 
Toronto, ON M5R 2S7

Corporate Services: 416.968.0650 | Information and Membership: 647.426.3220 | contactus@cltoronto.ca

Media Inquiries: media@cltoronto.ca  

*Please note: aside from Life Plans and Respite, Community Living Toronto does not take applications for individuals over the age of 16.

All applications for supported living, community participation supports, and case management for those over the age of 16 must go through Developmental Services Ontario, who can be reached at 1 855 372-3858.

We want to hear from you!

At Community Living Toronto we do our best to make sure that Individuals we support, their families and those in our community have an opportunity to share their concerns, questions and ideas.

Actions taken to resolve concerns or complaints will follow these Guiding Principles:

• Complaints are dealt with right away and resolved as quickly as possible.
• Complaints are confidential and protect the individual’s privacy.
• The complaint review is fair, doesn’t take sides and is respectful to everyone involved.
• The person with the complaint may speak to someone else if they are not satisfied with how they are treated or how the issue is dealt with.
• The person with the complaint will be told the reasons for how decisions about the complaint are made.
• The person with the complaint will be kept up to date while the complaint is being reviewed.
• Complaints are used to help improve services, policies and procedures.

If you have a concern that you’d like to bring to our attention:

Step 1: Try to solve the problem with the people involved. Talk to them calmly, let them know your issues and see if you can solve the problem together. You can make your complaint by talking to them or in writing.

Step 2: If you feel that the issue has not been resolved, you can contact any senior staff listed (below). Someone will contact you to address your concern. Before contacting you, they will talk to staff to find out what has already been done about resolving the issue.

You may prefer to complete this form to describe your concern. The most appropriate person will contact you.

For a hard copy of the complaint form please call (416) 356-1543

For privacy concerns contact the CLTO Privacy Officer at Privacy0fficer@cltoronto.ca or call (437) 224-6523

LAND ACKNOWLEDGMENTS  

TORONTO

We acknowledge the land we are meeting on is the traditional territory of many nations including the Mississaugas of the Credit, the Anishnabeg, the Chippewa, the Haudenosaunee and the Wendat peoples and is now home to many diverse First Nations, Inuit and Métis peoples. We also acknowledge that Toronto is covered by Treaty 13 with the Mississaugas of the Credit.

SCARBOROUGH

The land I am standing on today is the traditional territory of many nations including the Mississaugas of the Credit, the Anishnabeg, the Chippewa, the Haudenosaunee and the Wendat peoples and is now home to many diverse First Nations, Inuit and Métis peoples. I also acknowledge that Toronto is covered by Treaty 13 signed with the Mississaugas of the Credit, and the Williams Treaties signed with multiple Mississaugas and Chippewa bands.

WHITCHURCH -STOUFFVILLE 

The land on which we gather is the traditional territory of the Wendat, Anishinabek (ah-nish-nah-bek) Nation, the Haudenosaunee (ho-den-oh-sho-nee) Confederacy, the Mississaugas of Scugog (skoo-gog), Hiawatha (hi-ah-wah-tha), and Alderville First Nations and the Métis (may-tee) Nation. This territory was the subject of the Dish With One Spoon Wampum Belt Covenant, an agreement between the Iroquois Confederacy and the Ojibwe and allied nations to peaceably share and care for the resources around the Great Lakes. The treaties that were signed for this particular parcel of land are collectively referred to as the Williams Treaties of 1923.

MEDIA DISCLAIMER 

In return for being permitted to participate in a Community Living Toronto event, I consent to the use of my name, likeness, voice, voice likeness, and the taking, use or publication of any photograph, video, audio, or video and audio recording of me by or on behalf of Community Living Toronto or its advertising and promotional agencies in all forms of media whatsoever, including newspapers, magazines, radio, television, DVD, film and the Internet now or hereafter known throughout the world in perpetuity without further compensation, permission or notification.  I agree that Community Living Toronto is the owner of any such photograph, video, audio, or video and audio recording.  If I am signing a release as a parent or guardian of a child/children under 18 years of age participating in or attending a Community Living Toronto, I provide this consent on behalf of the child/children.

PRIVACY STATEMENT

Your privacy is important to us.  Any personal information you provide may be used to fulfill your requests for information, to assist in providing support and services and to keep you up-to-date on important issues, volunteering or fundraising opportunities.  Our Privacy Principles are available from our Privacy Officer at 416-968-0650 or Privacy0fficer@cltoronto.ca

CLTO is in Compliance with the Broader Public Sector Accountability Act, 2010 and associated Directive.

For access to any associated policies contact the privacy officer at Privacy0fficer@cltoronto.ca