COVID-19 Staff Resources

DISCLAIMER: The materials provided on www.cltoronto.ca (the “Site”) are for educational and informative purposes only, do not constitute legal or professional advice, and are not guaranteed to be accurate, complete or up-to-date. You should not rely on the information herein without seeking professional advice. The Site contains links to third-party websites, which are not under our control and Community Living Toronto makes no representations or recommendations as to the accuracy of the information therein. Use of and reliance on any information or materials provided on this Site or any linked website is at your own risk.

The use of CLTO’s learning resources are free to be used and duplicated.

CONTACT

Response Team for CL Toronto Staff

647-729-3657
Please use this phone number for non-emergency help. This phone line will be answered by CL Toronto’s Health Team.

covidteam@cltoronto.ca
Please use this email address to give feedback on this online guide or pose new non-urgent questions.

Ask a question

Call 911 in case of:

Fire, Police, or Medical Emergency

Or if anyone under care exhibits any of the following symptoms:

Difficulty breathing
Can’t keep fluids down (severely dehydrated)
Altered mental status

If you are a CL Toronto Staff Member reaching out to 911, please also call the Response Team number above (647-729-3657) afterwards keep them alerted of the situation.

DIRECTIVES AND MEMOS

What to do when supporting an individual who is displaying symptoms (last updated 19/02/2021)

Directive for Transporting Individuals in Service (last updated 27/01/2021)
Update on Children and Adult Respite (last updated 15/01/2021)
Policy Directive for the Development Services Sector on Shared Workers (last updated 24/8/2020)
Paid Time Off Directive (last updated 03/11/2020)
Alternative Work Assignments (last updated 08/4/2020)
Travel and Self-isolation Memo (last updated 08/4/2020)
Masks in the Community and Offices Memo (last updated 20/4/2020)
Hospital Visits Memo (last updated 8/5/2020)
Extension of COVID-19 Measures Memo (last updated 18/11/2020)
Cleaning, Laundry, and Waste Disposal Protocol (last updated 03/7/2020)
Intake and Transitions Directive (last updated 24/8/2020)

Friends and Family Visits – Commencing June 18, 2020

Home and Family Visits Directive (last updated 03/11/2020)
Visits at CLTO Residential Sites Memo (effective 9/10/2020)
Social Story COVID-19 Re-Opening Family Visits (last updated 17/6/2020)

Essential Visits

Essential Visitors Directive (last updated 03/11/2020)
Guidelines for Essential Visits (last updated 15/12/2020)

Screening

Protocol For Passive and Active Screening (last updated 29/12/2020)
Active Screening Questionnaire and Script (last updated 29/12/2020)
Essential Visitor Log (last updated 10/8/2020)
Screening Poster (last updated 17/8/2020)

Outbreak Management

Outbreak Management Protocol (last updated 28/9/2020)
Outbreak Management Protocol Visual Chart (last updated 11/2/2020)

Privacy

Privacy and Confidentiality For Staff Directive (last updated 16/10/2020)
Privacy and Confidentiality For Visitors Directive (last updated 16/10/2020)
Privacy and Confidentiality For Individuals Supported Directive (last updated 16/10/2020)

Vaccines

COVID-19 Immunization Directive – Staff and Essential Visitors (last updated 10/03/2021)
COVID-19 Immunization Directive – Individuals Served (last updated 10/03/2021)
Vaccine Directive One-Pager for Individuals In Support (last updated 10/03/2021)
Vaccine Directive One-Pager For Staff (last updated 10/03/2021)

TOOLS & TRAINING

Identifying and Managing Symptoms

Symptoms Checklist (last updated 22/12/2020)
Chronic Pain Scale for Nonverbal Adults with IDs (last updated 22/12/2020)
Identifying Potential Symptoms in Nonverbal Individuals (last updated 22/12/2020)
Respiratory Status Monitoring Revised 2020 (last updated 22/12/2020)
Signs of Respiratory Distress (last updated 22/12/2020)

Personal Protective Equipment (PPE)

How do I:

Know when to use PPE’s (last updated 18/11/2020)
Properly Put On (Donning) PPE’s (last updated 08/4/2020)
Properly Take Off (Doffing) PPE’s (last updated 08/4/2020)

PPE use

Guide for PPE Use (last updated 22/12/2020)
Updated IPAC recommendations of when to use PPE (last updated 22/4/2020)
PPE Kits in CLTO sites Memo (last updated 08/4/2020)
Contact and Droplet Precautions (last updated 22/4/2020)
New Face Shields and Surgical Masks Memo (last updated 14/5/2020)
Face Shield Assembly and Sanitize (last updated 14/5/2020
How to Videos
- CLTO PPE Training Video (last updated 31/3/2020)
- Putting on PPE (last updated 31/3/2020)
- Taking off PPE (last updated 31/3/2020)
- Putting on a gown (last updated 31/3/2020)
- 7 steps of Hand Hygiene (last updated 31/3/2020)

Prevention

How do I:

Know the difference: Self-Monitoring, Self Isolation, or Quarantine and when to do which (last updated 31/3/2020)
Keep Surfaces Clean (last updated 15/3/2020)
Self-Isolate While Working (last updated 31/3/2020)
How to Self-Monitor (last updated 29/09/2020)

Training

How do I:

COVID-19 IPAC Fundamentals Training (For Non-Clinical Staff) (last updated 11/2/2021)
Physical Distance (last updated 31/7/2020)
Perform CPR/Use an AED (last updated 16/4/2020)

Q&As

View All Answers Here…

+ Self Isolation

What does it mean to self-isolate? (last updated 30/3/2020)

+ Mandatory Quarantine/Isolation

How will I know if a worker is placed on mandatory quarantine/isolation? (last updated 30/3/2020)
Can an employer require an employee to advise if s/he has been in close contact with someone diagnosed with COVID-19 or traveled recently to an affected area or outside of Canada? (last updated 30/3/2020)
My employee has had indirect contact with a positive COVID-19 case, should they be self-monitoring/self-isolating at home? (last updated 21/7/2020)
My employee just called to say s/he has been traveling and can’t return to work. What’s next? (last updated 30/3/2020)
What if an employee shows up to work sick? (last updated 30/3/2020)
How much do we disclose to others regarding probable symptomatic staff/clients awaiting test results? (last updated 21/7/2020)
I’m not feeling well, what do I do? (last updated 30/3/2020)
Can CLTO require an employee to advise if s/he has been diagnosed with COVID-19? (last updated 30/3/2020)

+ Compensation for time off due to COVID-19

If an employee must be away from work due to quarantine for COVID-19, is the employer under a legal obligation to pay the employee while s/he is off work? (last updated 30/3/2020)
If my employee is required to self-isolate for 14 days, will they be placed on a paid or unpaid leave? (last updated 21/7/2020)
My employee is requesting vacation time, should I approve it? (last updated 21/7/2020)
If we are asking employees to not take a vacation, what happens if they reach their vacation maximum limit? (last updated 30/3/2020)
What are the rules for statutory holidays? (last updated 21/7/2020)
If my employee can’t work due to illness related to COVID-19, will s/he be paid? (last updated 30/3/2020)
How do I code the scheduling system with the paid and unpaid leaves? (last updated 21/7/2020)
What is the scheduling process when Part-Time and Relief staff cancel their shift? (last updated 21/7/2020)
What protected leave is available to an employee whose family member(s) is impacted by COVID-19? (last updated 30/3/2020)

+ Refusal / Reluctance to Work

Can an employee refuse work due to a fear of contracting COVID-19? (last updated 30/3/2020)
My employee doesn’t want to come to work because of fear of contracting COVID-19 using transit. What can I do? (last updated 30/3/2020)
What if my employee expresses concern about coming to work because of an underlying medical condition that puts them in a high-risk category? (last updated 30/3/2020)

+ Other Return to Work Scenarios

I am not COVID-19 positive but I was having symptoms and stayed home. I’m feeling better, can I come to work? (last updated 30/3/2020)
I was diagnosed with COVID-19 but I’m feeling better, can I come to work? (last updated 30/3/2020)
I was off for an illness unrelated to COVID-19, can I come to work? (last updated 30/3/2020)
Do I as a supervisor or manager need to complete paperwork for a person on leave? (last updated 30/3/2020)

+ Mandatory Training

Do employees still have to attend in-class mandatory training? (last updated 30/3/2020)
Is the IPAC training mandatory? (last updated 21/7/2020)

+ Supporting Persons in Service and Programs

My staff has informed me that a person in service is ill. Now what? (last updated 30/3/2020)
Should individuals be going home to families for visits during this time? (last updated 30/3/2020)
SOR report to the Ministry (last updated 30/3/2020)

+ SOR Report to the Ministry

When is an SOR required for Persons in Service and Programs? (last updated 21/7/2020)
Is an SOR required for an outbreak at a site? (last updated 21/7/2020)
When is an SOR required for Staff? (last updated 21/7/2020)

+ Insurance Policy Coverage

Manulife – 7 days (last updated 30/3/2020)
WSIB (last updated 30/3/2020)

+ Meetings

Should employee meetings still be held? (last updated 30/3/2020)

+ Talent Acquisition and Interviewing

Should we be conducting in person interviews? (last updated 27/7/2020)

Ask a question. This will be added to the Q&A section above.

ADDITIONAL RESOURCES

Workplace Resources
- Workplace Dynamics during stressful times (last updated 31/3/2020)
- Protocol to Refuse or Stop Work where Health and Safety in Danger (last updated 08/4/2020)
- Policy: Right to Refuse or Stop Work where Health and Safety in Danger (last updated 21/4/2020)
- CLTO’s Employee Assistance Program (last updated 31/3/2020)
- CLTO’s Employee Assistance Program App Information (last updated 1/4/2020)
- MCCSS Serious Occurrence Reporting Guide (last updated 09/4/2020)
- Ontario Ministry of Health COVID-19 Self-assessment (last updated 07/5/2020)
- CLTO Guide for COVID-19 Staff and Resident Testing and Clearance (last updated 11/2/2021)
- Communicable Diseases Policy (last updated 10/8/2020)
- Working Remotely Policy (last updated 10/8/2020)
- Occupational Illness Disease Reporting (last updated 10/8/2020)
- How Does COVID19 spread (last updated 17/8/2020)
- COVID19 Physical Distancing (last updated 17/8/2020)
- COVID19 Symptoms (last updated 17/8/2020)
- COVID19 Wash Your Hands (last updated 17/8/2020)
- Guidance for Ontario Workplaces (last updated 17/8/2020)
- Laundry (last updated 17/8/2020)
Public Health Resources
- Public Health Guidance on Clearance and Testing (last updated 09/4/2020)
- Public Health Ontario Fact Sheet on When and How to Wear Masks (last updated 10/8/2020)
- Public Health Ontario Fact Sheet on Physical Distancing (last updated 10/8/2020)
- Public Health Ontario Fact Sheet on Non-medical Masks and Face Coverings (last updated 10/8/2020)
- Public Health Ontario Fact Sheet on Mask Use for Non Health Care Workers (last updated 10/8/2020)
How to deal with Covid19
- Resiliency in Uncertain Times (last updated 08/4/2020)
- Social Stigma Associated with Covid 19 (last updated 31/3/2020)
- General Tips (last updated 31/3/2020)
- Novel Coronavirus Information (video updated 31/3/2020)
- Federal and Provincial Emergency Legislation (last updated 31/3/2020)
Forms
- Consent to Release Information Form (last updated 08/4/2020)
- Outbreak Transfer Notification Form (last updated 31/3/2020)
- Individual Transfer Form (last updated 08/4/2020)
- Serious Occurrence Residential (SOR) (last updated 31/3/2020)
- Notice of Occurrence Form (last updated 18/4/2020)

All of these and other resources are available on CLTO’s COVID-19 Teams site and our SharePoint COVID-19 site.